Information Technology Systems Assistant

Reports to Technology and Infrastructure Manager

The IT Support Assistant works with IT Infrastructure staff to help with day-to-day IT activities, including support issues, security monitoring, setting up new peripherals, PC rollouts, and asset inventories. This role may also be assigned software installations and device troubleshooting and may be required to support active projects including system configuration and documentation. Troubleshoots, identifies and attempts to resolve issues with PC hardware, software and peripherals.

Credentials: Current enrollment or recent graduation from a Microcomputer/Networking program at a recognized College of Applied Arts and Technology. Understanding of WANs, LANs, Servers, and PCs. Understanding of the OSI model. Cybersecurity standards and systems. Security technologies, such as SIEM, Firewalls, IDS/IPS and Anti-malware software. Valid Class “G” driver’s license.

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