Help Desk Support

Monitors and manages the help desk. Supports corporate system Users by responding to inquiries and receiving, investigating, analyzing, diagnosing and resolves problems. Maintains logs, tracks incidents, and prepares reports and statistics. Implements computer security changes and manages User access/deletion. Assists with hardware and software installation and configuration. Provides software and hardware training for corporate Users.

Credentials: College Diploma or certificate in computer support or equivalent.

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